Terms and Conditions

Thank you for visiting ADVANCE PET FOOD website (the “Site”). Access to and use of the Site and related services (collectively, the “Services”) are made available to you in accordance with the following Terms of Use & Service and any other rules posted on the Site (collectively, the “Terms Of Service” or “TOS”). By using the Services, such as placing orders on the Site, you are agreeing to all of the Terms Of Service.

ADVANCE PET FOOD reserves the right to make changes to the Site, related policies and agreements, the Privacy Policy and this TOS at any time. You are advised to check the Site from time to time to check the update or changes to the said policies and agreements, the Privacy Policy and the TOS.

  1. Registration
    You will need to register an account to use some of the Services available to you on the Site. In registering an account you agree to provide information about yourself that is true, accurate, current, and complete in all respects. Please refer to our Privacy Policy for more information on how we use your personal data. If you are under 18, you must let your parents or guardian know about ADVANCE PET FOOD’s Privacy Policy before you register to use the Site and the Services. ADVANCE PET FOOD reserves the right to only accept orders from you if you are aged 18 or over.
    In using the Site, you agree to accept responsibility for all activities conducted through your account. You are responsible for keeping your account and password secure. If you feel or suspect that the security of your account has been compromised or if there is unauthorised use of your account, please contact us immediately.
  2. Prohibitions and Failure to Comply
    We may take actions against your account for activities including, but not limited to:
    Using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way by initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material Advertising or sending unsolicited messages of any kind Impersonating others or providing any kind of false information. ADVANCE PET FOOD reserves the right to terminate any account at its sole discretion We may send you an email to inform you of the termination of your account in such event.
  3. Intellectual Property
    All software and Content (which is defined as, or includes, any text, audio or music, video, graphics, photographs, and image) are the intellectual property of ADVANCE PET FOOD and are protected by intellectual property and copyright laws and international treaty provisions. The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorised by ADVANCE PET FOOD and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorization of ADVANCE PET FOOD. Any such unauthorized actions may result in civil consequences or criminal penalties.
    ADVANCE PET FOOD reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.
  4. Third Party Links
    The Site may include links to other websites or resources that are not operated or prepared by ADVANCE PET FOOD. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.
    ADVANCE PET FOOD is not responsible for the content or accuracy of any off-Site pages, which include but is not limited to advertisers of the Site. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.
  5. Eligibility to Purchase
    In order to place orders with us, you must meet our conditions of eligibility:
    A) Be 18 years of age or over.
    B) Be in possession of a valid credit card issued by a licensed bank acceptable to ADVANCE PET FOOD for payment or be in possession of a valid PayPal account.
    C) Providing personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on the Site)
    When placing an order with us, you authorise ADVANCE PET FOOD to process a charge or charges on your credit card or PayPal account in the amount of the total purchase price of your order. You also expressly authorise us to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data.
    All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers.
    The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.
  6. Product Description
    ADVANCE PET FOOD will endeavour to ensure that the Content and the product descriptions on the Site to be accurate and complete as possible. We however do not warrant that Content and product descriptions are accurate, complete, current or error-free. Please contact our customer service for checking if you have questions for the product description offered by ADVANCE PET FOOD.
  7. Pricing
    Prices are shown on the Site in Hong Kong Dollars (HKD). Prices displayed on the Site at the time your order is accepted will be honoured except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.
    If your credit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
  8. Payment
    We accept payments made by customer’s valid Visa, MasterCard and through valid PayPal account.
    By placing an order using one of the above Credit cards and online payment methods, you confirm that the Credit card or PayPal account used is yours or that you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to ADVANCE PET FOOD, we will not be liable for any delay or non-delivery.
    Our payment processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure. If you have registered an account on the Site and have decided to save your card details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorised access to any data you provide when using our Services.
  9. Acceptance of your Order
    Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and ADVANCE PET FOOD will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and are written in English.
    ADVANCE PET FOOD reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:
    A) The product you have ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.
    B) We identify a pricing or product description error.
    C) We are unable to obtain authorisation for payment.
    D) You do not meet the eligibility criteria to purchase as set out in this TOS.
    Our Customer Service team will contact you as soon as possible if there are any problems with your order.
  10. Shipping and Collections
    When you place an order online, ADVANCE PET FOOD team will arrange delivery as soon as possible, but we cannot guarantee that the goods will be delivered to you within the time you required.
    With purchase over HK $ 300, we will provide free delivery service (excluding villages, outlying islands and airport etc.). We will contact you to make other delivery arrangements and notify you if any related additional delivery charge(s) is involved. HK $ 50 delivery fee will be charged for orders below HK $ 300. ADVANCE PET FOOD reserves the right to update its shipping policy at its sole discretion without prior notice.
    You may refuse the goods upon delivery if you find their outer packaging are damaged. When you have signed the delivery note, it represents that you have checked and confirmed the goods have been received & accepted without any problems. We will not be liable for any of such cases after you have signed and received the goods.
  11. Returns
    All sales and shipments are non-returnable.
  12. Your Rights
    Nothing in the TOS is intended to affect your rights under the Law in Hong Kong SAR.
  13. Liability
    Views expressed in any media by the designers, companies or third parties, whose products are sold on the Site or with whom we are associated, are their own. ADVANCE PET FOOD takes no responsibility for any such views as they do not necessarily reflect ours.
    ADVANCE PET FOOD does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus software, installed.
    Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, ADVANCE PET FOOD will always try to do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this TOS.
  14. Indemnity and Waiver
    At our request, you agree to compensate us fully and hold us, ADVANCE PET FOOD (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.
    If you breach the TOS and we take no action against you, it shall not be considered as a wavier on our part to exercise our rights and remedies in any other situation where you breach the TOS.
  15. Complaints
    Please contact our Customer Service team for any order related complaints or comments.
    ADVANCE PET FOOD respects the intellectual property of others. If you have reason to believe your work may have been used in the Site without your permission, please contact us by email cs@advancepetfood.com.
  16. Governing Law and Jurisdiction
    The TOS, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these TOS.